POLICIES & SHIPPING
All orders containing ready-to-ship items will ship within 1-3 business days of purchasing. We ship via USPS First Class or Priority Mail depending on the weight of your items. Items shipped within the United States should arrive between 2-10 business days, depending on postal service efficiency. Please note, shipping times may slightly vary during high traffic holiday seasons.
All international orders are shipped via USPS First Class International Mail. We are not responsible for any customs and import taxes that may apply to your country. International orders can take from 2-12 weeks to arrive.
You will receive a confirmation email with tracking details once your order has shipped. Please note that tracking information may take up to 24 hours to update.
At checkout, please be sure your shipping address is correct. We are not responsible for any loss, damage, or delay during shipping transit, nor are we responsible for lost or returned packages due to incorrect addresses. In the case that you believe your package is lost or was never delivered, please contact your local post office. Once your order has shipped, it is no longer in our hands and completely out of our control. If you need further assistance, please contact us at firstname.lastname@example.org and we will do our best to help track down your items.
Our products are final sale; however, if there is an issue with your order, please contact us immediately at email@example.com and we will work to resolve the situation on a case by case basis. Ultimately, our goal is to make sure you are always completely happy with your items, and customer service is so very important to us!
If by any chance you are dissatisfied with your items, please contact us with a return enquiry. In your email please include your order number, a summary of the issue at hand, and photos to show damages, etc. Once we have received your email, we will review the case for eligibility, and contact you within 1-3 business days with an update. Please do NOT ship anything back until your return is approved by us. Buyer is responsible for all shipping costs and these will not be reimbursed.
If you would like to cancel your order, you must do so by sending an email to firstname.lastname@example.org (with the word "CANCELATION" in the subject line) within 24 hours of placing the order. After 24 hours, the order cannot be canceled or refunded.
Only one coupon code can be used per transaction. A coupon code MUST be used at time of checkout, and cannot be applied after your order has been placed. We will not cancel/refund your order if you missed or forgot to apply a coupon code at checkout.
Claiming the work or products of TWGDesigns as your own is prohibited. You may not resell or redistribute items. Design copyright does not transfer with sale. All copyrights and ownership of images and designs remains with TWGDesigns at all times.
For questions about your order or other inquiries, please email email@example.com